Booking Terms & Conditions

Terms and Conditions for Airport 24×7 – transport Services in the UK

Welcome to Airport 24×7, a website that provides transport services in the UK. By using our website, you agree to the following terms and conditions:

Upon payment for your journey(s), you will receive an email from Airport24x7 confirming your booking. Please verify that the details provided in the confirmation email are accurate, as you are responsible for any errors.
Please note that Airport24x7 Ltd is not liable for any missed flights, regardless of the reason, such as traffic delays, accidents, breakdowns, severe weather conditions, or other unforeseen circumstances. We recommend that passengers plan to arrive at the airport at least 2 hours prior to their flight’s departure time to account for any unpredictable delays on the way to or from the airport. Failure to allow for adequate check-in time may result in missed flights, and Airport24x7 Ltd will not be held responsible.
While you are free to arrange for transport to the airport at a time less than 2 hours prior to your flight’s departure time, please be aware that Airport24x7 Ltd will not be held responsible for any missed flights as a result of this decision.
All passengers are advised to obtain adequate travel insurance before booking their journey.
If a passenger chooses to seek alternative transportation instead of waiting for their driver, no refunds will be issued for any costs incurred.
Airport24x7 Ltd does not take responsibility if the number of passengers or luggage exceeds the capacity of the vehicle booked. If you are uncertain about the capacity of the vehicle you have reserved, please contact the customer services team at Onward Travel Solutions for assistance.
For safety reasons, all luggage must be securely fastened in the vehicle’s trunk, in accordance with Taxi Licensing regulations. Please keep this in mind when selecting a vehicle.
Airport24x7 Ltd reserves the right to refuse transportation for animals that were not agreed upon during booking. All animals must be secured in a suitable transport box/crate. Any costs incurred due to a failure to comply with these terms will not be the responsibility of Onward Travel Solutions Ltd.
On the day of travel, the exact route of your journey will be at the discretion of the driver, who will consider alternate routes on a case-by-case basis.
Please provide us with your arrival date and time in the UK, rather than your departure information.
If your flight experiences significant delays, please notify us as soon as possible.
Airport24x7 Ltd utilizes its own registered drivers with cars, as well as third-party companies where appropriate.
If your chosen vehicle is unavailable or unsuitable, Airport24x7 Ltd reserves the right to offer an upgraded car type for an additional cost.
Reservations made for service on specific dates and times, including December 24th, December 25th, December 26th, December 31st, and January 1st, may be subject to an additional surcharge of up to 50% on published rates. Other dates may also be affected.
Services Provided: Airport 24×7 provides transport services to customers within the UK. Our services can be accessed through our website or customer service hotline. We offer a variety of vehicle types, including sedans, SUVs, and vans.
Booking: Customers can book a transport service through our website. We require the customer’s name, contact information, pickup and drop-off location, and payment information to process the booking. Customers must ensure that the information provided is accurate and complete.
Payment: Payment can be made through our website using credit cards, debit cards, or other payment methods offered by Airport 24×7. Customers must ensure that they have sufficient funds in their account to pay for the services booked.
Cancellation Policy: Customers can cancel their booking up to 24 hours before the scheduled pickup time without any penalty. Cancellations made less than 24 hours before the scheduled pickup time will result in a cancellation fee.
Refund Policy: Refunds will be processed for cancellations made within the time limit specified in our cancellation policy. Refunds will be made to the original payment method used to book the service.
Vehicle Type: Customers can choose the type of vehicle they want to use for their service. The availability of vehicle types may vary depending on the location and time of booking.
Driver: All our drivers are licensed and have undergone a thorough background check. They are trained to provide a safe and comfortable ride to our customers.
Customer Conduct: Customers are expected to behave in a respectful and courteous manner towards our drivers and other passengers. Any abusive or aggressive behavior will not be tolerated and may result in the cancellation of the service.
Liability: Airport 24×7 will not be liable for any loss or damage to the customer’s property during the service. Customers are responsible for their own belongings.
Changes to Terms and Conditions: Airport 24×7 reserves the right to make changes to these terms and conditions at any time without prior notice. Customers are advised to check the website regularly for any updates.
Governing Law: These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our services will be resolved through arbitration or in a court of law.

I recently used Airport 24×7 for a trip to Heathrow airport and was extremely impressed with their service. The driver arrived on time and was very friendly and helpful. The service was in excellent condition and I had a very comfortable ride. I would definitely use their services again.

Shalini Volvoikar

Warwick, UK

I have used Airport 24×7 several times and have always been pleased with their service. The drivers are friendly, professional, and knowledgeable, and the carriers are always clean and well-maintained. I highly recommend them for all your transportation needs.

JAMES IRELAND

NOTTINGHAM, UK

I had a great experience with Airport 24×7. The driver was very prompt and courteous, and the carrier was clean and comfortable. The pricing was also very reasonable. I would definitely use their services again.

Ricky Wong

Bath, UK

I have been using Airport 24×7 for a few months now, and I have always had a great experience. The drivers are very professional and friendly, and the carriers are always in excellent condition. I highly recommend them for anyone looking for reliable transportation in the UK.

Shrivathsan Margam

I recently used Airport 24×7 to get from Heathrow to my hotel in central London, and I was really impressed with the service. The driver was waiting for me when I arrived and helped me with my luggage. The car was clean and comfortable, and the journey was smooth and efficient. The driver was friendly and professional throughout, and I felt safe and well looked after. I would definitely use Airport 24×7 again and would recommend them to anyone looking for a reliable and hassle-free transport service in London.

Esther Spicer

Oxford, UK

I had a great experience with Airport 24×7 on my recent trip to London. I used their transfer service to get from Gatwick to my hotel in West London, and the whole process was very easy and stress-free. The booking was simple and straightforward, and the driver was waiting for me when I arrived. The car was comfortable and well-maintained, and the driver was friendly and helpful. The journey was smooth and efficient, and I arrived at my hotel feeling relaxed and ready to enjoy my trip. I would definitely use Airport 24×7 again, and would recommend them to anyone in need of a reliable and efficient transport service in London.

Tom Nguyen

NOTTINGHAM, UK

I recently used Airport 24×7 for a business trip to London, and I was really impressed with their service. The booking process was simple and efficient, and the driver arrived on time to pick me up from Heathrow. The car was clean and comfortable, and the driver was polite and professional. The journey was smooth and efficient, and the driver knew the best route to take to avoid traffic. I arrived at my destination feeling relaxed and ready for my meeting. I would definitely use Airport 24×7 again for future business trips and would recommend them to anyone looking for a reliable and professional transfer service in London.

Chi Pham

BATH, UK

I had an excellent experience with Airport 24×7. The driver was punctual, polite and very professional. The carrier was clean and comfortable, and I arrived at my destination on time. I highly recommend their services.