QUESTIONS & ANSWERS

QUESTIONS & ANSWERS

How do I make a booking?

Preferably via our “Instant Fare Quote” booking engine, by phone +443300430082 or through Online Chat.

What emails can I expect to receive?

As a customer of ours you can expect to receive;

1 – Journey Acknowledgment:   

This is your confirmation email, there will be one of these per journey.

2 – Journey Details and Pick-Up Instructions: 

This is perhaps the most important email we send, it lists your driver’s contact details & pick-up instructions. Essentially everything you need from us when you travel. This will be dispatched when your driver is assigned to your journey.

3 – Receipt:

This is dispatched at approximately midnight the day that you pay for your journey.

How do I find my driver from an airport, port or station?

The pick up instructions will be contained in the “Journey Details” email.

What is the ‘Meet and Greet’ service?

The “Meet & Greet” service is where the driver parks his car and enters the airport terminal holding a sign with your name on it.

This service is not included on our journeys as standard but can be added for an additional cost, to cover parking charges.

The driver will put exactly what you entered in the “Passenger Full Name” field onto the name board, therefore It is your responsibility to enter all details correct to avoid any confusions.

Will I incur any extra charges if my plane is delayed?

No, we will track your plane’s progress when it is in the air.

Are your drivers/cars licensed and fully insured?

Yes, all our drivers are fully licensed. All our vehicles are also insured.

What do I do if I don’t know the postcode?

Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven’t received confirmation and my transfer is imminent?

This could be due to a number of reasons, most commonly a miss spelt email address.

If this happens to you please contact our office via Online Chat or call us on +443300430082 and we will deal with your booking as quickly as possible.

Do you operate anytime of day or night?

Yes, We provide a 24 hour service.

Can I smoke in the car?

No, in compliance with UK law Onward Travel Solutions Ltd operates a strict non-smoking policy in all their vehicles.