Frequently Asked Questions
How do I make a booking?
Preferably via our “Instant Fare Quote” booking engine, by phone +443300430082 or through Online Chat.
What emails can I expect to receive?
As a customer of ours, you can expect to receive;
- Journey Acknowledgment
This is your confirmation email, there will be one of these per journey.
- Journey Details and Pick-Up Instructions:
This is perhaps the most important email we send, it lists your driver’s contact details & pick-up instructions. Essentially everything you need from us when you travel. This will be dispatched when your driver is assigned to your journey.
This is dispatched at approximately midnight on the day that you pay for your journey.
How do I find my driver from an airport, port, or station?
The pickup instructions will be contained in the “Journey Details” email.
What is the ‘Meet and Greet’ service?
The “Meet & Greet” service is where the driver parks his car and enters the airport terminalThis service is not included on our journeys as standard but can be added for an additional cost, to cover parking charges. The driver will put exactly what you entered in the “Passenger Full Name” field onto the name board, therefore It is your responsibility to enter all details correctly to avoid any confusion.
Will I incur any extra charges if my plane is delayed?
No, we will track your plane’s progress when it is in the air.
Are your drivers/cars licensed and fully insured?
Yes, all our drivers are fully licensed. All our vehicles are also insured.
What do I do if I don’t know the postcode?
Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.
What happens if I haven’t received confirmation and my transfer is imminent?
This could be due to a number of reasons, most commonly a miss-spelled email address.
Do you operate at any time of day or night?
Yes, We provide a 24-hour service.
Can I smoke in the car?
No, in compliance with UK law Onward, Travel Solutions Ltd operates a strict non-smoking policy in all
I recently used Airport 24×7 for a trip to Heathrow airport and was extremely impressed with their service. The driver arrived on time and was very friendly and helpful. The service was in excellent condition and I had a very comfortable ride. I would definitely use their services again.
I have used Airport 24×7 several times and have always been pleased with their service. The drivers are friendly, professional, and knowledgeable, and the carriers are always clean and well-maintained. I highly recommend them for all your transportation needs.
I had a great experience with Airport 24×7. The driver was very prompt and courteous, and the carrier was clean and comfortable. The pricing was also very reasonable. I would definitely use their services again.
I have been using Airport 24×7 for a few months now, and I have always had a great experience. The drivers are very professional and friendly, and the carriers are always in excellent condition. I highly recommend them for anyone looking for reliable transportation in the UK.
I recently used Airport 24×7 to get from Heathrow to my hotel in central London, and I was really impressed with the service. The driver was waiting for me when I arrived and helped me with my luggage. The car was clean and comfortable, and the journey was smooth and efficient. The driver was friendly and professional throughout, and I felt safe and well looked after. I would definitely use Airport 24×7 again and would recommend them to anyone looking for a reliable and hassle-free transport service in London.
I had a great experience with Airport 24×7 on my recent trip to London. I used their transfer service to get from Gatwick to my hotel in West London, and the whole process was very easy and stress-free. The booking was simple and straightforward, and the driver was waiting for me when I arrived. The car was comfortable and well-maintained, and the driver was friendly and helpful. The journey was smooth and efficient, and I arrived at my hotel feeling relaxed and ready to enjoy my trip. I would definitely use Airport 24×7 again, and would recommend them to anyone in need of a reliable and efficient transport service in London.
I recently used Airport 24×7 for a business trip to London, and I was really impressed with their service. The booking process was simple and efficient, and the driver arrived on time to pick me up from Heathrow. The car was clean and comfortable, and the driver was polite and professional. The journey was smooth and efficient, and the driver knew the best route to take to avoid traffic. I arrived at my destination feeling relaxed and ready for my meeting. I would definitely use Airport 24×7 again for future business trips and would recommend them to anyone looking for a reliable and professional transfer service in London.
I had an excellent experience with Airport 24×7. The driver was punctual, polite and very professional. The carrier was clean and comfortable, and I arrived at my destination on time. I highly recommend their services.
great prices with excellent service!!
Love this transport service!!!